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Business Process Reengineering

Part of the Management for Professionals Book Series

DOI: 10.1007/978-1-4614-6067-1

ISBN: 978-1-4614-6066-4

Publisher: Springer US - Springer Journals

Nov 26, 2012

1 - 10 of 12 Chapters

LitStream

Chapter 1Business Process Reengineering: A Consolidated Approach to Different Models

Mohapatra, Sanjay

Pages: 1 –38

[The beginning of the concept of business process reengineering dates back to at least a decade ago when the realization of the success of the synergy between process focus and just-in-time techniques employed by Japanese organizations (especially in the manufacturing sector) was recognized and...
LitStream

Chapter 2The Need for BPR and Its History

Mohapatra, Sanjay

Pages: 39 –49

[Business process reengineering (BPR) is a very relevant term in today’s world. It is widely used in organizations to inflict radical changes to the entire organization, the existing functional hierarchies, and the fragmented staff roles.]
LitStream

Chapter 3Business Process Reengineering: Framework and Approach

Mohapatra, Sanjay

Pages: 51 –67

[BRP advocates in “reinventing the wheel,” i.e., this approach encourages an organization to start from scratch and work towards reinvention, thus leading to manifold improvements in performance and revenue. BPR focuses on processes where it works to redesign the strategic and value-added...
LitStream

Chapter 4Business Process Management (Process Life Cycle, Process Maturity)

Mohapatra, Sanjay

Pages: 69 –94

[By the end of the chapter, the reader is expected to have better clarity on the following outlined aspects:]
LitStream

Chapter 5Organization Life Cycle and Its Relationship with Process Reengineering

Mohapatra, Sanjay

Pages: 95 –115

[The learning objectives of this chapter are]
LitStream

Chapter 6Business Process Modelling

Mohapatra, Sanjay

Pages: 117 –147

[Processes form the heart of every organization regardless of its size, type, or age. These processes may be formal and documented or informal existing in people’s heads. Regardless of their type processes are generally complex, require deep understanding, and need to be communicated well....
LitStream

Chapter 7People Issues with BPR and Change Management

Mohapatra, Sanjay

Pages: 149 –161

[The major objectives of this chapter revolve around highlighting change management and people issues during a typical business process reengineering exercise.]
LitStream

Chapter 8Change Management Approach in Implementing BPR

Mohapatra, Sanjay

Pages: 163 –190

[The title of this chapter is BPR Implementation Steps and People View. The first section of this chapter would deal primarily with the nitty-gritty of business process reengineering implementation in any organization. We intend to explore the implementation steps to a great level of detail. In...
LitStream

Chapter 9BPR and Malcolm Baldrige National Quality Program

Mohapatra, Sanjay

Pages: 191 –212

[The history of Malcolm Baldrige National Quality Award (MBNQA) dates back to 1980s. With the expanding and demanding global market, the competition became intense. The cost and quality focus of Japan emerged as a challenge to American firms. America realized that they need to focus on quality in...
LitStream

Chapter 10BPR and Automation

Mohapatra, Sanjay

Pages: 213 –219

[Thomas Davenport and Michael Hammer working as consultants researched and invented a brand new concept called business process redesign which later gained eminence as business process reengineering or BPR. They stressed on the importance of eliminating “non-value adding work” which the managers...

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