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Paths to Leadership in the Senior Living Industry

Part of the International Perspectives on Aging Book Series (volume 29)

Editors: Lifschultz, Matthew; Schneider, Edward L.

DOI: 10.1007/978-3-030-53966-5

ISBN: 978-3-030-53965-8

Publisher: Springer International Publishing - Springer Journals

Jun 8, 2021

11 - 20 of 22 Chapters

LitStream

Chapter 11Leadership in Senior Living and Care: Details Matter

Forrest, Molly

Pages: 95 –104

[This chapter describes how leaders must engage in the details to be effective. With her first job at a nursing home, Forrest attended classes in anatomy, physiology, microbiology, medical terminology, accounting, finance, and health care administration. She learned how every aspect of the...
LitStream

Chapter 12Bringing a Competitive Spirit to Leadership in Senior Living

Pettit, William (Bill)

Pages: 105 –113

[This chapter describes a competitive leader who enjoys developing new leaders. Dissatisfaction is native to leadership, Pettit says. Leaders live in the gap between what is and what ought to be. Leaders do not experience or tolerate complacency; “good enough” is not in a leader’s vocabulary. If...
LitStream

Chapter 13Changing the World: From Public Service to Assisted Living

Bacon, Brenda J.

Pages: 115 –121

[This chapter describes how a leader started her career as a social worker wanting “to change the world” and continued that commitment through work in government and the senior living industry. To be a leader, Bacon advises, you need to understand what problem you are trying to solve, be...
LitStream

Chapter 14Passion, Purpose and Perseverance: My Watchwords for Leadership in Senior Living

Katzmann, Lynne

Pages: 123 –130

[This chapter describes how Katzmann, born into a line of leaders, strivers, and entrepreneurs, became one herself. Crediting those models of courage and determination that she observed, Katzmann has never viewed failure as an option. She sees obstacles as opportunities for honing her...
LitStream

Chapter 15Leadership in Aging-in-Place: Apply the Golden Rule

Kusserow, Paul

Pages: 131 –140

[This chapter describes how a leader set out to apply the Golden Rule to senior care, believing that this universal religious and ethical principle would distinguish his company–in terms of both customer and staff satisfaction as well as his leadership of it. With a solid career as a strategist...
LitStream

Chapter 16Relationships and Reputation: My Path to Leadership in Senior Living

Richardson, Randy

Pages: 141 –151

[This chapter illustrates the enduring value to one’s career of personal reputation and relationships, as well as openness to new opportunities. Richardson charts his unexpected path from consumer marketing to shopping center management–via a dog racing track venture–to senior housing CEO, and...
LitStream

Chapter 17Making Decisions Without Perfect Information: A Key to Leadership in Senior Living

Cochrane, John H.

Pages: 153 –161

[This chapter explores the importance of information, or lack thereof, to career and leadership development. Cochrane notes that in work, as in every aspect of life, we often face and make decisions without having all of the information that could affect the outcome—despite the ever-growing...
LitStream

Chapter 18Leadership in Senior Living: From Financing to Operating

Kerr, Mercedes

Pages: 163 –171

[This chapter explores two sides of leadership in senior living, financial investments and operations. Kerr charts the path through her two decades at a REIT to her recent move to the operating side, where she is president of Belmont Senior Living. She notes the importance of and satisfaction...
LitStream

Chapter 19Leadership in Post-Acute Care

Port, Barry

Pages: 173 –182

[This chapter explores the interplay of organizational structure and leadership style. Port explains that Ensign’s founder believed that, because they provide a market-specific healthcare service, it is best to understand and cater to local needs and cultures. Thus, the company was built on the...
LitStream

Chapter 20Serving Seniors Through Hospitality, Innovation and Choice

Hanson, Sarabeth

Pages: 183 –191

[This chapter describes the approach of a leader who derives great satisfaction from delivering the “best day” to each of her residents, daily. Hanson started out in the industry as a therapeutic recreation director and saw that the key to engaging residents was getting to know them well–to hear...

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