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A European Perspective on Crisis Informatics

DOI: 10.1007/978-3-658-39720-3

ISBN: 978-3-658-39719-7

Publisher: Springer Fachmedien Wiesbaden - Springer Journals

Nov 13, 2022

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Introduction

Reuter, Christian

Pages: 1 –17

[Social media and collaborative technologies are nowadays part of everyday life and work. Out of 8 billion people on earth 5 billion use the internet, and 4,5 billion are active social media users, mostly mobile. Although a lot of research on social media in emergencies has already been...
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The State of the Art in Crisis Informatics

Reuter, Christian

Pages: 19 –51

[Social media in crisis management has become an important research topic. Since the terrorist attacks of 9/11, the use of social media in emergency and crisis situations has greatly increased. Particularly in the period from 2007 until today, many studies have concentrated on the use of ICT and...
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Attitudes by Emergency Services Staff in Europe

Reuter, Christian

Pages: 53 –107

[Finding a way to ensure an effective use of social media has become increasingly important to emergency services over the past decade. Various studies show that social media is used in emergencies—and that in spite of possible challenges for emergency services, beneficial use cases can be...
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Citizens’ Perception of Social Media in Emergencies in Europe

Reuter, Christian

Pages: 109 –158

[Social media is increasingly being used during emergencies. Most available studies focus on how citizens and/or authorities use social media during specific events. However, larger quantitative studies with significant results on citizens’ attitudes, needs, and future plans in such events are...
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Tailorable Situation Assessment with Social Media

Reuter, Christian

Pages: 159 –189

[The amount of available data is rapidly increasing. Based on the technological advances with mobile and ubiquitous computing, the use of social media is increasingly becoming a normal part of daily life and extraordinary situations, such as crises. Not surprisingly, this increasing use is one...
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Self-Organisation of Digital Volunteers across Social Media

Reuter, Christian

Pages: 191 –235

[Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organisation of relief activities, often independently of and in addition to the official emergency response. Existing research...
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Discussion and Conclusion

Reuter, Christian

Pages: 237 –247

[In 2001, the first case of social media being used for disaster relief was recorded. Since then, social media and its usage for public safety and security—before, during, and after crises, emergencies, or disasters—has been developing continuously and becoming more and more pervasive. As a...

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