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Service Systems Science

Part of the Translational Systems Sciences Book Series (volume 2)

Editors: Kijima, Kyoichi

DOI: 10.1007/978-4-431-54267-4

ISBN: 978-4-431-54266-7

Publisher: Springer Japan - Springer Journals

Sep 20, 2014

1 - 10 of 10 Chapters

LitStream

Social Value: A Service Science Perspective

Spohrer, Jim; Demirkan, Haluk; Lyons, Kelly

Pages: 3 –35

[This chapter provides an analysis of the concept of social value from a service science perspective. Social value is a concept of great interest to governments, foundations, nonprofits, and corporate social responsibility organizations and a central focus of many policymakers. Service science is...
LitStream

Translational and Trans-disciplinary Approach to Service Systems

Kijima, Kyoichi

Pages: 37 –54

[The aim of this chapter is to examine a research scheme on service systems, or “service systems science,” from a translational systems science standpoint. The innovative service science (or service science, management, and engineering: SSME), which treats services as a system and discusses such...
LitStream

Service Artifacts as Co-creation Boundary Objects in Digital Platforms

Smedlund, Anssi; Eloranta, Ville

Pages: 55 –68

[Digital platforms are systems consisting of a platform owner and complementary and interdependent components. Service artifacts are boundary objects created by the digital platform owner that engage the end user and facilitate the knowledge processes required for value co-creation. These service...
LitStream

Four Axiomatic Requirements for Service Systems Research

Reynolds, David; Ng, Irene CL

Pages: 69 –81

[Service science research is a rapidly growing interdisciplinary, cross-functional discipline. As such, it is necessary for formal structures to be created to focus researchers’ efforts towards a common end. This chapter starts with an overview of the role of service-dominant logic and systems...
LitStream

Social Innovations—Manifested in New Services and in New System Level Interactions

Toivonen, Marja

Pages: 83 –95

[This chapter builds bridges between the research areas of service, social, and system innovations. It highlights the need for an integrated perspective in order to answer the big challenges of today’s society and to exploit the opportunities provided by smart technologies. Several approaches...
LitStream

The Limitations of Logic and Science and Systemic Thinking—from the Science of Service Systems to the Art of Coexistence and Co-prosperity Systems

Maeno, Takashi

Pages: 97 –106

[In this chapter, first, using the concepts of the uncertainty principle and the wave-particle duality of light, the science of complex systems, and the self-referential nature of logic, the author points to the limitations of logic and science, namely, that logic and science only provide a...
LitStream

Canadian Governments Reference Models

Wiseman, Roy

Pages: 109 –128

[For over 20 years, Canadian governments at all levels have been using a common set of reference models to describe the business of government. After significant experience at all levels of government in Canada, these models have stood the test of time, having proved their usefulness in many...
LitStream

What Is 5S-KAIZEN? Asian-African Transnational and Translational Community of Practice in Value Co-creation of Health Services

Matsushita, Hiro

Pages: 129 –143

[This chapter examines some of the translational features of value co-creation by focusing on such managerial human activity systems as quality improvement, organizational learning, plan-do-check-act cycle, and cross-cultural diffusion of managerial systems of health services. By so doing this...
LitStream

Creating Information-Based Customer Value with Service Systems in Retailing

Rintamäki, Timo; Mitronen, Lasse

Pages: 145 –162

[With the advent of mobile technology, addressing the information needs of customers across channels has become a key source for value creation. Also, this information-based value creation has implications for how retailers design and manage their customer value propositions for competitive...
LitStream

Service R&D Program Design Aiming at Service Innovation

Sawatani, Yuriko; Fujigaki, Yuko

Pages: 163 –174

[The society has been fast advancing toward a service-based economy. This phenomenon, common to both developed and developing countries, results from the growth of the service sector’s share of the economy, spurred by rapid growth in service industries consequent to increased social...

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