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A New Approach to Resilient Hospitality Management

DOI: 10.1007/978-981-19-1665-6

ISBN: 978-981-19-1664-9

Publisher: Springer Nature Singapore - Springer Journals

Apr 27, 2022

Available

Understanding the Philosophy of Japanese Hospitality

Hara, Yoshinori; Ikenobo, Senko; Han, Spring H.

Pages: 1 –38

[The world is facing an unprecedented crisis, the spread of COVID-19, which we are trying to overcome with a lot of wisdom. Japan has experienced many crises caused by such viruses and epidemics. Above all, we have suffered from natural disasters such as typhoons, earthquakes, tsunamis, and the...
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Structural Mechanism for Resilience in the Management of Intangible Assets

Hara, Yoshinori; Ikenobo, Senko; Han, Spring H.

Pages: 39 –92

[In the previous chapter, we introduced the philosophy and historical background of Japanese hospitality, and outlined how it has influenced the behavioral guidelines in ikebana, tea ceremony, and ryokan. Omotenashi in Japan entails a mapping between the means of hospitality and the actions to be...
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Sustainable Society Following the Advancement of Technology

Hara, Yoshinori; Ikenobo, Senko; Han, Spring H.

Pages: 93 –128

[As described in Chaps. 1 and 2, this section focuses on these characteristics and examples of the sustainable management of companies and organizations that utilize high-context communication about Japanese culture, history, and life-style. While business succession is conducted by verbalizing...

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