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Two case studies in health and safety management identified key performance indicators that reflected a company’s overall performance obtained from a full benchmarking audit. An intra‐company benchmarking audit, comparing operational health and safety management performance was completed within...
Notes that Australian businesses are continually being expected to respond to changes in the economy brought about by alterations to government policies. Suggests that those industries which survive and flourish will need to have in place a process for responding to change. Points out that...
Focuses on a benchmarking study relating to the supply and distribution of spare parts to the plant maintenance function in a major utility. The key lessons arising from the study include: the importance of clear business goals for a benchmarking project; the need to understand processes before...
Addresses issues regarding the impact of restructuring on TQM by examining several large Australian enterprises. All had gone through substantial restructuring with considerable reductions in job numbers, or, in some cases, reductions were still in progress. Most had removed entire divisions and...
Presents a benchmarking model for quality management systems through ISO 9000 auditing. A knowledge base of implementation principles and guidelines is established for the fulfilment of each of the ISO 9001 clauses followed by a set of inquire‐observe‐assess checklists. A statistical model is...
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