1 - 5 of 5 articles
Notes that Shorts initiated a total quality programme in 1987 in response to a crisis following privatisation of the company. Points out that the company has found strategic benchmarking particularly useful in efforts to increase competitiveness. Looks at the Focus 2000 benchmarking initiative...
Hybrid benchmarking was developed by HM Customs and Excise. They have used the methodology for three years as part of the drive to deliver continuous improvement at lower cost. After establishing the need and clearly defining the service to be delivered in terms of the outputs, managers empower...
This paper examines the effectiveness of various business process improvement and benchmarking methodologies described in the literature and reported by survey respondents. As a result of this “benchmarking study” a new and potentially improved business process improvement methodology is developed.
Notes the heightening pressure towards innovation and the current patchy understanding of ideal practices in this area. Considers factors affecting innovation and reports on a study aimed at identifying best practice including firms from a range of sectors. Points to some key characteristics of...
This paper reports the main findings arising from carrying out three benchmarking projects in the areas of customer services, operations and laboratory services in the North West Water part of the Regulated Utility Division of United Utilities PLC. The study has pinpointed a number of success...
Read and print from thousands of top scholarly journals.
Continue with Facebook
Log in with Microsoft
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Sign Up Log In
To subscribe to email alerts, please log in first, or sign up for a DeepDyve account if you don’t already have one.
To get new article updates from a journal on your personalized homepage, please log in first, or sign up for a DeepDyve account if you don’t already have one.