Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/cambridge-university-press/using-performance-measures-to-assess-performance-of-indoor-and-outdoor-QxQAh03mdI
References (23)
-
(2003)
Using the Australian Business Excellence Framework to achieve organisational excellence -
S. Thomas (2001)
Taking the plunge.Nursing standard (Royal College of Nursing (Great Britain) : 1987), 16 7
-
Paul Niven (2003)
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies -
Katherine Kress, N. Ozawa, G. Schmid (2000)
The new consumer emergesStrategy & Leadership, 28
-
R. Kaplan, D. Norton (2015)
The balanced scorecard--measures that drive performance.Harvard business review, 70 1
-
M. Nair (2004)
Essentials of Balanced Scorecard -
~L OF THE AVSTR.lLl.lS .lND NEil -
G. Bayley, Clive Nancarrow (1998)
Impulse purchasing: a qualitative exploration of the phenomenonQualitative Market Research: An International Journal, 1
-
Leigh Robinson, P. Taylor (2003)
The performance of local authority sports halls and swimming pools in EnglandManaging Leisure, 8
-
Vanessa Couchman (1991)
Audit commission.Nursing standard (Royal College of Nursing (Great Britain) : 1987), 5 45
-
A. Neely (1999)
The performance measurement revolution: why now and what next?International Journal of Operations & Production Management, 19
-
Marshall Meyer (2002)
Rethinking Performance Measurement: Beyond the Balanced Scorecard -
T. Diefenbach (2004)
Business Performance Measurement. Theory and Practice -
M. Lebas, K. Euske (2002)
A conceptual and operational delineation of performance -
(2004)
CERM P/® operational management (efficiency) performance indicators for Australian public indoor aquatic centres with outdoor pools -
Leigh Robinson (1997)
Barriers to total quality management in public leisure servicesManaging Leisure, 2
-
Pj Smoot (2004)
Coming Up Short on Nonfinancial Performance MeasurementHarvard Business Review, 82
-
G. Howat, G. Crilley, Susan Mikilewicz, S. Edgecombe, H. March, D. Murray, B. Bell (2002)
Service Quality, Customer Satisfaction and Behavioural Intentions of Australian Aquatic Centre Customers, 1999–2001Annals of Leisure Research, 5
-
Hawkins Stern (1962)
The Significance of Impulse Buying TodayJournal of Marketing, 26
-
(2003)
The new wave : An era of pool developments -
(2003)
Who pays ' ! Australasian Leisure Management -
(2002)
National benchmarkbrg service for sports halls and swimming pools: Guidance and survey documentation -
D. Otley (2002)
Measuring performance: the accounting perspective
- Publisher
- Cambridge University Press
- Copyright
- Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2005
- ISSN
- 1324-3209
- DOI
- 10.5172/jmo.2005.11.1.6
- Publisher site
- See Article on Publisher Site
Abstract
ABSTRACTA recent trend throughout Australia has been to develop multi-purpose indoor public aquatic centres in favour of outdoor pools. Such major policy and planning decisions often rely on consultants' feasibility studies, yet there is limited comprehensive industry-wide data available on which to base such decisions. The industry-wide performance measures discussed in this paper help fill this void by providing objective data to support the contention that multi-purpose indoor aquatic centres tend to outperform centres with solely outdoor pools. The key indicators of performance are based on financial viability and community participation data for a sample of Australian public aquatic centres.
Journal
Journal of the Australian and New Zealand Academy of Management – Cambridge University Press
Published: Jan 1, 2005
Keywords: Performance measures; financial viability; participation; aquatic centres