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References (2)
-
Coopers & Lybrand, CBI National Manufacturing Council
Survey of Benchmarking in the UK ‐ Executive Summary -
M. Zairi (1996)
Effective benchmarking : learning from the best
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1998 MCB UP Ltd. All rights reserved.
- ISSN
- 1351-3036
- DOI
- 10.1108/EUM0000000004492
- Publisher site
- See Article on Publisher Site
Abstract
Notes the continued popularity of benchmarking despite the falling interest in other major management “revolutions”. Further points out that benchmarking is more prevalent in the manufacturing than in the service sector. Suggests that this may be due to an attitudinal difference between the two sectors. Considers the various types of benchmarking and discusses whether some are more suitable to given industry sectors than others. Notes the problems of information sensitivity and the creation of a consortium approach to overcome this. Looks at the credit risk management benchmarking consortium and the role of benchmarking in credit risk management.
Journal
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Jun 1, 1998
Keywords: Benchmarking; Credit; Financial services