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Benchmarking at TNT Express

Benchmarking at TNT Express Focuses on TNT Express (UK), part of the worldwide transportation group. Notes that TNT was joint winner of the inaugural 1994 UK Quality Award. Considers the role of quality at TNT and how it is achieved. Features the role of elements such as benchmarking surveys and performance league tables. Concludes that the momentum for continuous improvement within the company is ongoing and stems from enthusiasm and teamwork. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Benchmarking for Quality Management & Technology Emerald Publishing

Benchmarking at TNT Express

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References (2)

Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
1351-3036
DOI
10.1108/14635779810212365
Publisher site
See Article on Publisher Site

Abstract

Focuses on TNT Express (UK), part of the worldwide transportation group. Notes that TNT was joint winner of the inaugural 1994 UK Quality Award. Considers the role of quality at TNT and how it is achieved. Features the role of elements such as benchmarking surveys and performance league tables. Concludes that the momentum for continuous improvement within the company is ongoing and stems from enthusiasm and teamwork.

Journal

Benchmarking for Quality Management & Technology – Emerald Publishing

Published: Jun 1, 1998

Keywords: Benchmarking; Quality; Transport; United Kingdom

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