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- Publisher
- Emerald Publishing
- Copyright
- none
- ISSN
- 1351-3036
- DOI
- 10.1108/14635779510081616
- Publisher site
- See Article on Publisher Site
Abstract
Provides two definitions of TQM which address TQM critical factors. Also examines a number of self‐assessment frameworks and explains the role they play in determining the TQM critical factors.
Journal
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Mar 1, 1995
Keywords: Corporate culture; Management attitudes; TQM