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Determining What to Benchmark: An Analytic Hierarchy Process Approach

Determining What to Benchmark: An Analytic Hierarchy Process Approach Presents a model for strategic selection of processes for benchmarking. The process selection methodology, which incorporates Saaty′s Analytical Hierarchy Process, starts with situation analysis, is followed by the differentiation of target customer wants, and concludes with the prioritization of the value chain processes to be benchmarked. The proposed methodology was implemented in a manufacturing setting. Sensitivity analysis was carried out to test the robustness of the results. The feedback from the managers who participated in the selection process confirmed the utility of this approach. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Operations & Production Management Emerald Publishing

Determining What to Benchmark: An Analytic Hierarchy Process Approach

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References (33)

Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0144-3577
DOI
10.1108/01443579410062068
Publisher site
See Article on Publisher Site

Abstract

Presents a model for strategic selection of processes for benchmarking. The process selection methodology, which incorporates Saaty′s Analytical Hierarchy Process, starts with situation analysis, is followed by the differentiation of target customer wants, and concludes with the prioritization of the value chain processes to be benchmarked. The proposed methodology was implemented in a manufacturing setting. Sensitivity analysis was carried out to test the robustness of the results. The feedback from the managers who participated in the selection process confirmed the utility of this approach.

Journal

International Journal of Operations & Production ManagementEmerald Publishing

Published: Jun 1, 1994

Keywords: Benchmarking; Manufacturing; Quality; Strategy

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