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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1996 MCB UP Ltd. All rights reserved.
- ISSN
- 1351-3036
- DOI
- 10.1108/14635779610153327
- Publisher site
- See Article on Publisher Site
Abstract
Examines the issue of implementing quality management (QM) programmes in the hospitality industry by grouping the prescriptive literature into four research streams. Based on the literature, suggests a proactive approach to implementing QM in the hospitality industry. Finally, provides issues related to QM in the hospitality sector, which need to be addressed in the future.
Journal
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Dec 1, 1996
Keywords: Hospitality industry; Hotels; Quality management; Service quality