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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 1998 MCB UP Ltd. All rights reserved.
- ISSN
- 1351-3036
- DOI
- 10.1108/14635779810234802
- Publisher site
- See Article on Publisher Site
Abstract
Notes the fact that benchmarking has become a widely used management tool. Also points out that benchmarking is an evolving concept, giving a brief historical overview of the development of benchmarking and noting the view that it is changing from an art to a science. Gives a detailed breakdown of the various types of benchmarking and looks at the process of benchmarking and various approaches, arguing the need for an integrated approach.
Journal
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Sep 1, 1998
Keywords: Benchmarking; Integration; Methodology