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The combination of innovation and quality in an industrial research consortium

The combination of innovation and quality in an industrial research consortium Innovation and quality are the twin engines of US competitiveness. They both relate to customer satisfaction and are enhanced by common processes. Argues that the Semiconductor Research Corporation (SRC) is a leading example of this. SRC has developed a research management methodology which combines technological innovation with total quality management. The ultimate benefit of the SRC’s research management activities is the timely and effective transfer of relevant, world‐class research results into its customers’ processes. Technology transfer and utilization then become the basis for customer satisfaction. The SRC has developed a concurrent management process and formalized the linkage between the transfer of technical innovation and quality in a technology transfer and quality (TT and Q) team. This team acts as both a steering committee for process improvements and a vanguard for all quality efforts by reflecting the customers’ primary concern with transferring technical innovation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Benchmarking for Quality Management & Technology Emerald Publishing

The combination of innovation and quality in an industrial research consortium

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References (4)

Publisher
Emerald Publishing
Copyright
none
ISSN
1351-3036
DOI
10.1108/14635779510081643
Publisher site
See Article on Publisher Site

Abstract

Innovation and quality are the twin engines of US competitiveness. They both relate to customer satisfaction and are enhanced by common processes. Argues that the Semiconductor Research Corporation (SRC) is a leading example of this. SRC has developed a research management methodology which combines technological innovation with total quality management. The ultimate benefit of the SRC’s research management activities is the timely and effective transfer of relevant, world‐class research results into its customers’ processes. Technology transfer and utilization then become the basis for customer satisfaction. The SRC has developed a concurrent management process and formalized the linkage between the transfer of technical innovation and quality in a technology transfer and quality (TT and Q) team. This team acts as both a steering committee for process improvements and a vanguard for all quality efforts by reflecting the customers’ primary concern with transferring technical innovation.

Journal

Benchmarking for Quality Management & Technology – Emerald Publishing

Published: Mar 1, 1995

Keywords: Customer satisfaction; Technological innovation; TQM

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