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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 1351-3036
- DOI
- 10.1108/14635779810226216
- Publisher site
- See Article on Publisher Site
Abstract
This article describes the Employment Service approach to the use of benchmarking as a tool by looking at how it was used to improve a key human resource area internal vacancy filling. It covers leadership why we decided to use benchmarking as a performance improvement tool and high level sponsorship of the project methods the process benchmarking approach used internal, industry and generic and results, business, customer satisfaction and organisational learning. The article concludes that benchmarking can be effectively applied in the area of human resources and can lead to significant improvements in performance. It shows how the benchmarking approach leads to individual, team and organisational learning.
Journal
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Sep 1, 1998