Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Total Quality Design: An Approach for Customer Satisfaction in Critical Advanced Technologies

Total Quality Design: An Approach for Customer Satisfaction in Critical Advanced Technologies Composites are prime examples of technology moving faster than the underlying science. Faced with increasing global competitiveness, the issues of high cost, product robustness and long lead times associated with product development are emerging in the forefront of problems facing emerging and existing performance‐critical industries, such as in the area of advanced materials. However, the mere use of the new paradigms or philosophies, such as concurrent engineering, is insufficient to guarantee successful completion of the product realization process (PRP). Planning for competitiveness and quality as an integral part of the programme goals and decision process is a key to success. It is essential that clear plans be developed and measurable attributes of performance be identified as early in the design process as possible. The approach described herein provides the framework for successful implementation of an integrated decision‐production system within the basic definition of Total Quality Management (TQM). Discusses the five elements critical to the success of a new technology or product: definition; requirements; benchmarking; concepts; and review. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Benchmarking for Quality Management & Technology Emerald Publishing

Total Quality Design: An Approach for Customer Satisfaction in Critical Advanced Technologies

Download PDF
24 pages

Loading next page...
 
/lp/emerald-publishing/total-quality-design-an-approach-for-customer-satisfaction-in-critical-ArvKFffag6

References (31)

Publisher
Emerald Publishing
Copyright
none
ISSN
1351-3036
DOI
10.1108/14635779410056903
Publisher site
See Article on Publisher Site

Abstract

Composites are prime examples of technology moving faster than the underlying science. Faced with increasing global competitiveness, the issues of high cost, product robustness and long lead times associated with product development are emerging in the forefront of problems facing emerging and existing performance‐critical industries, such as in the area of advanced materials. However, the mere use of the new paradigms or philosophies, such as concurrent engineering, is insufficient to guarantee successful completion of the product realization process (PRP). Planning for competitiveness and quality as an integral part of the programme goals and decision process is a key to success. It is essential that clear plans be developed and measurable attributes of performance be identified as early in the design process as possible. The approach described herein provides the framework for successful implementation of an integrated decision‐production system within the basic definition of Total Quality Management (TQM). Discusses the five elements critical to the success of a new technology or product: definition; requirements; benchmarking; concepts; and review.

Journal

Benchmarking for Quality Management & Technology – Emerald Publishing

Published: Apr 1, 1994

Keywords: Advanced manufacturing techniques; Benchmarking; Composite components; Customer requirements; Materials; Product design; Quality function deployment; R&D; Teamwork; TQM

There are no references for this article.