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Vendor Evaluation Criteria and Perceived Organisational Performance A Comparison of American and Japanese Firms

Vendor Evaluation Criteria and Perceived Organisational Performance A Comparison of American and... Important evaluation criteria as they are perceived by quality managers in American and USbased Japanese firms are examined. For this study, three different groups of companies contained within four industries were considered. They included American firms using a traditional approach to manufacturing management, Japanese firms operating in the United States, and American firms attempting a Japanese approach to manufacturing management. This study identified price, ontime delivery, and the suppliers product quality as the three major criteria for evaluating vendors. The attitudes of quality managers concerning the importance of these variables were counter to the impressions portrayed in the academic and managerial press. Also differing from the literature was how much the managers in these different types of firms linked the evaluation criteria and overall organisational performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Vendor Evaluation Criteria and Perceived Organisational Performance A Comparison of American and Japanese Firms

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References (22)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0265-671X
DOI
10.1108/02656719010136869
Publisher site
See Article on Publisher Site

Abstract

Important evaluation criteria as they are perceived by quality managers in American and USbased Japanese firms are examined. For this study, three different groups of companies contained within four industries were considered. They included American firms using a traditional approach to manufacturing management, Japanese firms operating in the United States, and American firms attempting a Japanese approach to manufacturing management. This study identified price, ontime delivery, and the suppliers product quality as the three major criteria for evaluating vendors. The attitudes of quality managers concerning the importance of these variables were counter to the impressions portrayed in the academic and managerial press. Also differing from the literature was how much the managers in these different types of firms linked the evaluation criteria and overall organisational performance.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Jun 1, 1990

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