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A European Perspective on Crisis InformaticsIntroduction

A European Perspective on Crisis Informatics: Introduction [Social media and collaborative technologies are nowadays part of everyday life and work. Out of 8 billion people on earth 5 billion use the internet, and 4,5 billion are active social media users, mostly mobile. Although a lot of research on social media in emergencies has already been published, from the perspective of public administration, the state of the art shows gaps to be filled. This thesis contributes to the research on social media for safety and security with empirical findings regarding the use of social media and with concepts and technologies for support in such settings. This thesis aims to address authorities, such as emergency services, as well as the public, such as citizens, to deal with social media for safety and security, or: to implement the politics of safety and security. It aims to not focus just on Twitter, and to research more than one particular crisis, while including both perspectives of emergency services and citizens by utilising representative surveys across Europe. It has to be made clear that this work could not study the whole of Europe. Nevertheless, it aims to examine European disasters and European subjects, including a comparative study in selected European countries. The main research question this thesis aims to answer from a European perspective is: What are citizens’ and authorities’ attitudes towards social media for public safety and security?] http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

A European Perspective on Crisis InformaticsIntroduction

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Publisher
Springer Fachmedien Wiesbaden
Copyright
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2022
ISBN
978-3-658-39719-7
Pages
1 –17
DOI
10.1007/978-3-658-39720-3_1
Publisher site
See Chapter on Publisher Site

Abstract

[Social media and collaborative technologies are nowadays part of everyday life and work. Out of 8 billion people on earth 5 billion use the internet, and 4,5 billion are active social media users, mostly mobile. Although a lot of research on social media in emergencies has already been published, from the perspective of public administration, the state of the art shows gaps to be filled. This thesis contributes to the research on social media for safety and security with empirical findings regarding the use of social media and with concepts and technologies for support in such settings. This thesis aims to address authorities, such as emergency services, as well as the public, such as citizens, to deal with social media for safety and security, or: to implement the politics of safety and security. It aims to not focus just on Twitter, and to research more than one particular crisis, while including both perspectives of emergency services and citizens by utilising representative surveys across Europe. It has to be made clear that this work could not study the whole of Europe. Nevertheless, it aims to examine European disasters and European subjects, including a comparative study in selected European countries. The main research question this thesis aims to answer from a European perspective is: What are citizens’ and authorities’ attitudes towards social media for public safety and security?]

Published: Nov 13, 2022

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