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A New Approach to Resilient Hospitality ManagementStructural Mechanism for Resilience in the Management of Intangible Assets

A New Approach to Resilient Hospitality Management: Structural Mechanism for Resilience in the... [In the previous chapter, we introduced the philosophy and historical background of Japanese hospitality, and outlined how it has influenced the behavioral guidelines in ikebana, tea ceremony, and ryokan. Omotenashi in Japan entails a mapping between the means of hospitality and the actions to be taken. However, the kind of hospitality to be performed remains undecided. It is not a matter of deciding what action should be taken beforehand, when the other person is in a predetermined situation.] http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

A New Approach to Resilient Hospitality ManagementStructural Mechanism for Resilience in the Management of Intangible Assets

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Publisher
Springer Nature Singapore
Copyright
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2022
ISBN
978-981-19-1664-9
Pages
39 –92
DOI
10.1007/978-981-19-1665-6_2
Publisher site
See Chapter on Publisher Site

Abstract

[In the previous chapter, we introduced the philosophy and historical background of Japanese hospitality, and outlined how it has influenced the behavioral guidelines in ikebana, tea ceremony, and ryokan. Omotenashi in Japan entails a mapping between the means of hospitality and the actions to be taken. However, the kind of hospitality to be performed remains undecided. It is not a matter of deciding what action should be taken beforehand, when the other person is in a predetermined situation.]

Published: Apr 27, 2022

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