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[This chapter discusses the concept of horizontal trust—the trust that works to foster trades between subordinates in a bureaucracy that are primarily inefficient in that they impede fulfillment of the superiors’ objectives. The amount of horizontal trust within an organization determines the capacity for inefficient behavior in the organization, which, in turn, negatively affects the productivity of subordinates. Indicators of horizontal trust networks are provided by associations between subordinates of more-or-less equal rank that work to benefit those in the network. Examples of horizontal trust networks provided here include the plot to assassinate Adolf Hitler, the “Blood for Goods” plan to rescue Hungary’s Jews, and the story of “Schindler’s List,” or Oskar Schindler’s effort to save 1100 of Europe’s Jews from Auschwitz.]
Published: Aug 25, 2019
Keywords: Horizontal trust; Bureaucratic inefficiency; Hierarchical rank
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