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[Performance measurement is important for agencies assisting people with intellectual disabilities in terms of measuring the efficiency and effectiveness of the agency’s service provision. In this chapter we argue that agencies that assist people with intellectual disabilities can use quality of life as one potential measure of performance. This is demonstrated with reference to research conducted by Kober (2006) on the effect of different methods of employment on the quality of life for people with intellectual disabilities. The performance of agencies and/or programs can be assessed based on comparisons of quality of life outcomes under different methods of employment.]
Published: Aug 5, 2010
Keywords: Competitive employment; Intellectual disability; Open employment; Performance measurement; Quality of life; Sheltered employment; Supported employment
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