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[ This chapter focuses on servant leadership and the future of senior living from one of the industry's most influential thinkers. Kramer co-founded and built NIC, the National Investment Center for Seniors Housing & Care, a nonprofit that, over the course of 30 years, has transformed seniors housing from a niche, little-understood property type to an emerging staple for institutional investors. Kramer's approach was to convince volunteer leaders, both operators and capital providers in the industry, to share their data in order to provide transparency that would both attract institutional capital and lower costs of capital. Strongly influenced by the concept and practice of servant leadership, Kramer promoted a vision that has attracted new investment, improved business performance, but most importantly, is expanding the options and value available to millions of America's seniors. With exploding demand, but a very different customer, Kramer sees enormous opportunity in a time of disruptive innovation.]
Published: Jun 8, 2021
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