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Public Service Performance and Trust in Government: The Problem of Causality

Public Service Performance and Trust in Government: The Problem of Causality Abstract Concerns for restoring citizens' trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well‐functioning public services are said to create trust in government. This is a very rational and mechanistic reasoning, only part of which corresponds to reality. The link between performance and trust can only be made when very specific conditions are present. The core of the discussion deals with causality: it is obvious that performance of the public administration has a certain impact on trust in government, but existing levels of trust in government may also have an impact on perceptions of government performance. In this article, we outline a framework for research on this performance–trust relation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Public Administration Taylor & Francis

Public Service Performance and Trust in Government: The Problem of Causality

Public Service Performance and Trust in Government: The Problem of Causality

International Journal of Public Administration , Volume 26 (8-9): 23 – Aug 1, 2003

Abstract

Abstract Concerns for restoring citizens' trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well‐functioning public services are said to create trust in government. This is a very rational and mechanistic reasoning, only part of which corresponds to reality. The link between performance and trust can only be made when very specific conditions are present. The core of the discussion deals with causality: it is obvious that performance of the public administration has a certain impact on trust in government, but existing levels of trust in government may also have an impact on perceptions of government performance. In this article, we outline a framework for research on this performance–trust relation.

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References (62)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1532-4265
eISSN
0190-0692
DOI
10.1081/PAD-120019352
Publisher site
See Article on Publisher Site

Abstract

Abstract Concerns for restoring citizens' trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well‐functioning public services are said to create trust in government. This is a very rational and mechanistic reasoning, only part of which corresponds to reality. The link between performance and trust can only be made when very specific conditions are present. The core of the discussion deals with causality: it is obvious that performance of the public administration has a certain impact on trust in government, but existing levels of trust in government may also have an impact on perceptions of government performance. In this article, we outline a framework for research on this performance–trust relation.

Journal

International Journal of Public AdministrationTaylor & Francis

Published: Aug 1, 2003

Keywords: Trust in govenment; Performance; Causality; Stereotype; Context

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